Shipping Information

Thank you for shopping with us! We are committed to getting your orders to you as quickly and safely as possible. Below is everything you need to know about shipping times, order processing, and what to expect during the shipping process.

Shipping Prices:

All of our products are custom made to order, so shipping changes based on the size and weight of the items in your order. We strive to keep our prices low to allow for shipping prices. 

Order Processing Time:

All of our products are custom-made just for you, which means they require time to be printed, embroidered, packed, and shipped. Please allow up to 2-5 business days for your order to be processed and prepared for shipment.

  • Order Processing Time: 3-7 business days (this is the time it takes to print and prepare your items).
  • Shipping Time: Once your order is processed, shipping times will depend on the shipping method selected and your location.

Shipping Times:

Once your order has been shipped, the delivery times will vary depending on the shipping method and your destination.

  • Domestic (US): Standard shipping typically takes 5-7 business days. Expedited shipping is available and usually takes 2-3 business days.
  • International Shipping: Delivery times for international orders vary by country but typically take between 7-21 business days depending on the destination and customs processing. Please note that some international shipments may take longer due to customs delays.

Tracking Your Order:

Once your order is shipped, you will receive a tracking number via email, allowing you to follow your package's journey. Please allow 24-48 hours for tracking information to update after your order is dispatched.

Shipping Costs:

Shipping costs are calculated at checkout based on the weight of your order, your location, and the shipping method selected. We offer a variety of shipping options to suit your needs, including:

  • Standard Shipping: Economical, reliable delivery.
  • Expedited Shipping: Faster delivery with a premium fee.
  • International Shipping: Available to most countries.

Customs and Duties:

For international shipments, please note that you may be subject to import duties and taxes, which are determined by the customs agency in your country. These fees are not included in the cost of shipping and are the responsibility of the recipient. We recommend checking with your local customs office for more information.

Missing or Delayed Packages:

If your package is delayed or seems to be missing, please first check the tracking information. If the status has not updated or you believe there is an issue, feel free to contact us. We'll assist you in resolving any shipping concerns.

Address Accuracy:

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for packages lost or delayed due to incorrect address information. If you realize there is an issue with your address, please contact us as soon as possible, and we will do our best to assist you before the order is shipped.

Holiday Shipping:

During peak seasons (like holidays), shipping times may be slightly longer than usual due to increased demand. We recommend ordering in advance to ensure your items arrive on time.

Contact Us:

If you have any questions about your order, shipping times, or need further assistance, don’t hesitate to reach out to our customer service team at smittenclothingco@gmail.com. We’re here to help!