Return and Exchange Policy

Thank you for shopping with us! We strive to provide high-quality, custom products that meet your expectations. As our products are made-to-order and personalized, we want to ensure you understand our return and exchange policy before making your purchase. Please review the following terms:

Returns for Damaged or Defective Products:

If you receive a product that is damaged, defective, or if we made an error with the print, design, size, or color, please contact us within 7 days of receiving your order. We will be happy to resolve the issue by offering a replacement at no additional cost to you. To ensure a smooth process, please provide us with your order number and clear photos of the damage or error.

Non-Damaged Products:

As all of our products are custom-made to order, we do not accept returns for non-damaged or non-defective items. This includes cases where a customer changes their mind about the product, or no longer wants it after receiving the order.

Exchanges:

We do not process exchanges for incorrectly chosen sizes, colors, or designs as our products are all custom-made to order.

Refunds:

Refunds are available only for products that are damaged, defective, or if an error was made on our part. If a refund is issued, it will be processed to the original payment method.

Customer Responsibility:

We encourage you to review your order carefully before purchasing, as returns and exchanges for non-damaged items are generally not accepted.

Contact Us:

If you experience any issues with your order, or if you believe there was a mistake with the product, please reach out to our customer support team as soon as possible at smittenclothingco@gmail.com. We are here to assist you and ensure you are satisfied with your purchase!